Conditions for refund and retractation
In accordance with article L 121-20 of the Consumer Code, the buyer of a gift is informed that he has 14 clear days to retract in order to exercise his right of retraction. No reason must be justified and no penalty will be applied, except for any return costs that remain the responsibility of the buyer. If the buyer has chosen a physical gift card, the refund can only be made on condition that the gift card is returned to us in perfect condition.
In order to be processed, the return must be requested in advance by the beneficiary.
The refund will be made within 30 days of receipt of the gift card in perfect condition.
Gift vouchers and gift cards are non-refundable. They cannot be exchanged for cash.